Refunds will be issued for programs on the basis of the following:  

• Moving out of the service area

• Medical conditions or injury

• Duplicate payment made by the customer

Note: Duplicate payments will be processed within 15 days after the customer has provided intimation.

Refunds or Credit Coupons will NOT be issued for programs due to the following:  

• • Weather cancellations

  • Dissatisfaction with the services

  • Holidays & other recreation

  • Traffic

  • School events

  • Family get-togethers

  • Extracurricular activities

  • Team request not honored

  • Scheduling conflicts

  • Public Holidays / Festivals on training days

  • Prorated fees for missed practices or training sessions

Refund Terms  

• If a student/participant is medically unable to participate in the sport they registered for, a note from a doctor on their letterhead is required.

• If a refund is requested due to medical reasons prior to the start of the session, the student/participant will receive a full refund minus a ₹2500 administration fee.

• Upon the commencement of the sessions, all fees paid become non-refundable. Should the student choose to terminate their enrolment after the start date, no refund will be issued. Alternatively, the student may elect to freeze their account. To resume the remaining sessions at a later date, the student must pay a one-time, non-refundable re-joining fee of ₹5,000.

• If a parent can provide proof that the student/participant is moving from the service area, no refund will be issued. 

• In the event of an unexpected scheduling conflict, a refund will not be issued. Instead, you may receive a credit coupon for up to 4 sessions, which is applicable for the following renewal term. If the credit is not used within 6 months of receiving it, it will expire and will no longer be valid. This credit is also non-transferable.

Refund Procedure  

To request a refund, a written email must be sent to contact.ovo@onevonefootball.com. The email should include a detailed explanation for the request, along with your bank details. After the request has been received, our board will review it and make a decision to move forward.

All approved refunds will be processed and transferred to a registered bank account within 15 days from the date of application and approval.

OneVOne Football Training Centre LLP reserves the right to waive this Refund Policy at its sole discretion at any time. This waiver is generally in response to extenuating or highly unusual circumstances, and the Executive Board is not obligated to waive this policy.